RETURNS AND EXCHANGES
We stand behind our products and want you to be satisfied with them!
We always do our best to take care of our Customers - dealing with all situations fairly and responsibly!
If you have received a damaged or defective item, please Call Us at (701) 871-0537 or Email Us at ivory.shop-ivory.com and we will rectify this right away!
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.
HOW WILL I RECEIVE MY STORE CREDIT?
You can expect an emailed E-Giftcard within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. Item must never have been worn and the Original tags must be attached to the item. Items must be returned within 10 days of receiving your package. You are not credited back shipping. Thank you for your patience!
HOW DO I INITIATE A RETURN?
Email IVORY@shop-ivory.com to Start A Return informing us which item or items you plan to return/exchange. Once your email is sent We will confirm it is within return/exchange policy guild lines. Once it has been approved IVORY. Will email you a return label to send your item/items back in their original packaging. Returning is $5.95 which will be taken off of your E-Gift Card amount once item/items are back to the warehouse!
3150 90th Street NW