RETURNS AND EXCHANGES
We stand behind our products and want you to be satisfied with them!
We always do our best to take care of our Customers - dealing with all situations fairly and responsibly!
If you have received a damaged or defective item, please Call Us at (218)779-0152 or Email Us at ivory.shop-ivory.com and we will rectify this right away!
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.
HOW WILL I RECEIVE MY STORE CREDIT?
You can expect an emailed E-Giftcard within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. Item must never have been worn and the Original tags must be attached to the item. Items must be returned within 10 days of receiving your package. You are not credited back shipping. Thank you for your patience!
WHERE DO I SEND MY RETURN TO?
3659 Hidden Circle
West Fargo, ND
DO WE SEND RETURN LABELS?
We do not offer Return Labels at this time. Unless your item is damaged or defective we will email you a return label.